Customer care
Questions, answered.
Clear guidance for ordering from Crochet Essentials, wherever you are.
Do you ship internationally?
Yes. Crochet Essentials accepts orders from supported destinations worldwide. Enter your delivery address at checkout to see the shipping options available for your location.
How long will delivery take?
Most orders are delivered within 10–15 business days after dispatch. Delivery times are estimates and may vary by destination, customs clearance, local carrier delays, or peak periods. Tracking details will be emailed when available.
How can I track my order?
When tracking is provided, we’ll send it to the email used at checkout after your order is dispatched. Use the tracking link in that message. If you cannot find it, contact us with your order number.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We’ll help when we can, but changes or cancellations might not be possible after processing or fulfilment has started.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and its packaging. We’ll review the issue and explain the next steps.
How do returns and refunds work?
You may request a return within 30 days of receiving your order. Contact us before sending anything back so we can confirm eligibility and provide return instructions. Items should be unused and returned in their original condition and packaging. Once an approved return is received and inspected, the refund will be issued to the original payment method. Bank processing times may vary.
